FAQ

How will I know when my order is ready or when it will arrive?
Orders will be ready for pick up or delivery two business days after you order. The deadline to order is midnight daily. You can pick up your order right away when we open in the morning at 11am. We are open from 11am-8pm Mon-Sat. If you order for home delivery, we are generally done with our deliveries by 8pm but it is subject to volume of orders, where you land on the delivery route, weather, traffic, etc.

How do I modify, skip, or cancel my subscription?
Visit our Subscriptions page for a full walk through.

How long will the meals keep?
After you pick your meals up, you can refrigerate them for up to 5 days. Anything beyond 5 days we don’t recommend. Also, it's a good idea to try and eat meals with leafy greens first, as these don't tend to keep as well for as long.

Meals purchased a la carte in-store may not last for the full 5 days from the time of purchase. We practice the first-in-first out method, and restock our coolers regularly.

What if I forget to pick up my meals on my pick up date?
We hold all meals at our pickup locations for a few days after they're ready. The meals expire after 5 days and we are not responsible for any meals not picked up 3 days after their original pick up date. Customers must pick up their meals at their designated pick up date or the meals will be discarded. Refunds are not available for meals that are not picked up.

How should I prepare or reheat my meals?
Each meal is labeled with cooking instructions, ingredients, and macros. Most meals you can simply microwave for 1.5-2 minutes in the microwave, add sauce, and enjoy. Pro tip: heat your pancakes separately from your eggs as to not overcook the eggs. Some customers even recommend putting your pancakes in the toaster.

Can I freeze my meals?
We recommend you don’t. Freezing and thawing can negatively alter the textures and flavors of your lovingly home-cooked meal. For the tastiest results, store it in the fridge and eat within 5 days. No preservatives are used in our meals.

Help! My meat looks pink and undercooked! Is it okay to eat?!
Many of our proteins are cooked by a process called "sous vide". The meat is vacuum-sealed with delicious herbs and spices and then heated in a pot of water over multiple hours to the perfectly cooked temperature. This method keeps the meat tender and juicy while soaking in the flavor of the herbs and spices. Often we'll follow up this process by grilling the meat, so yes! Your meat is indeed cooked.

If you're not convinced, you can always microwave the meat separately for an extra minute or two. But keep an eye on it! Microwaving it for too long will cause the meat to dry out and become so much less delicious.

Why isn’t a no-carb option offered? 
We believe in the need for carbs. We don’t get behind the idea of completely cutting carbs from your diet, but we do understand that you might want to reduce or cycle the carbs that you’re consuming. That’s why the carbs that we serve are a mix of low and high-glycemic carbohydrates, and why we offer several portion sizes and custom-meal options.  

What if I have allergies or other dietary restrictions?
Meals can be prepared Gluten Free or Vegetarian through the regular ordering page. If your dietary restriction isn't listed above, please view our ingredients listed on each meal's page and use your own discretion when ordering.  

What if I need to make a change to my order?
Please email info@performancemealsusa.com to make a change to your order. We will do our best to accommodate with enough notice.

 

More Questions? Email info@performancemealsusa.com